Help Center

As all products are made to order production time varies based on the item. 

• T-Shirts and other apparel are usually ready to ship within 2 business days from date of order. 
• Custom name earrings and necklaces are usually ready to ship within 5-7 business days from date of order.
• Shipping can take anywhere from 3-10 days depending on location and current capability of USPS. 

***The United States Post Office is still overburdened due to COVID-19's backlash and customers are routinely seeing delays in delivery. Please understand that once your package is handed off to a carrier it is out of our hands ***

Patience is awesome 

 Return & Exchange Policy:

Because each product is customized for you and you alone we do not accept returns except in the case of  production error or shipping damage. We are human though and understand there may be extenuating circumstances. We are always open to review exceptional cases and may be contacted via our Contact Form. 

Return Eligibility Checklist:

• To be eligible for a return, goods must be unused.
  
• All return requests must be made within 5 days of receipt of the package
• All apparel must have all original tags

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Return Instructions

• Please use the Contact form on our site with the subject 'Returns' 
• Include your order number, name and the reason for the return.
• Do NOT include any sensitive information such as bank or credit card number, home address etc..
• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Once your item is received you will receive a confirmation email letting you know that a decision will be made within 24-48 hours. 
• Once your item is inspected for return approval a second email will be sent out letting you know.
• Once your refund is approved it will be processed and a credit will be applied as either site credit or to the original payment method shortly after.

Keeping you in the loop throughout the process is very important to us. If for any reason you fail to receive a timely update we encourage you to contact support and let us know. 

  Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and selecting your preferred payment method. 

In a hurry? We got you- guest checkout is enabled if you want to just get in and get out without saving any of your favorites. We know you've got stuff to do and appreciate your time. 

Not quite ready to order? 

  Maybe you just found 23 items you have to have but don't get paid until next week- No problem! Simply click the heart next to each item you covet to create a saved wishlist you can return to anytime. To view your saved items click "wishlist" at the top right of the home page. Please note you must create a free account in order for your wishlist to be saved.

Ordering problems? Contact support via our Contact page on our site with "help with orders" in the subject line. 

 We Utilize multiple partner facilities so our products have less distance to travel. This not only speeds up shipping times but it helps us reduce the CO2 produced when transporting orders.

 Custom made products are more than just enviable fashion. Producing made to order items eliminates waste from overproduction. Did you  know that around 85% of all textiles produced in the fashion industry ends up in landfills?! That is a huge contributor to environmental damage. 

By creating to die for fashion one piece at a time we are making the change we seek to see.   

 The direct to garment printing process creates almost zero wastewater and uses less energy and chemicals vs. traditional screen printing. 

 Absolutely!

   We take human rights seriously and never choose the dollar over the wellbeing of a human. All of our products are designed in Portland, Oregon and some are also produced and shipped from there as well. Due to space constraints many products are stored off site and therefor might ship from California, North Carolina, Texas or New York. 

 Orphan Riot Designs is owned and operated solely by Miss Alex Kennedy making it both a female and Black owned company. Production team partners include storage warehouse and shipping facilities as well as textile companies from where blanks are sourced for printing. Every company ORD conducts business with has been vetted carefully for quality of service, environmental impact and dedication to human rights.