Help Center

 How It Works

 1. Being the brilliant person you are you take advantage of the great deals and place an order for some products that will make your friends jealous.

2. Your order is instantly received and sent to one of our two production centers based on your location. We currently have one in Los Angeles, CA. and one in Charlotte, N.C.

3. Our team begins work on your item either cutting and sewing or printing or both. This takes anywhere from 2-7 days for clothing and 2-5 days for non-clothing items. 

4. Once completed your order is sent out to you using standard USPS ground shipping.

5. Depending on where you are located your package will arrive anywhere from 3-4 days for clothing or 2-5 days for non-apparel. 

    So!  From the moment you click "purchase" to the moment you receive your package is between  for clothing and  for all other items.

Not bad for having a custom made product eh?

 Return & Exchange Policy:

Because each product is made to order we do not accept returns except in the case of  production error or shipping damage. We are human though and understand there may be extenuating circumstances. We are always open to review exceptional cases and may be contacted via our Contact Form. 

Return Eligibility Checklist:

• To be eligible for a return, goods must be unused.
  
• All return requests must be made within 2 days of receipt of the package
• All apparel must have all original tags

Return Instructions

• Please use the Contact form on our site with the subject 'Returns' 
• Include your order number, name and the reason for the return.
• Do NOT include any sensitive information such as bank or credit card number, home address etc..
• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Once your item is received you will receive a confirmation email letting you know that a decision will be made within 24-48 hours. 
• Once your item is inspected for return approval a second email will be sent out letting you know.
• Once your refund is approved it will be processed and a credit will be applied as either site credit or to the original payment method shortly after.

Keeping you in the loop throughout the process is very important to us. If for any reason you fail to receive a timely update we encourage you to contact support and let us know. 

  Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and selecting your preferred payment method. 

Guest checkout is enabled so you won't have to jump through any hoops, become a club member, promise your first born or any of that usual jazz- we know you've got stuff to do and appreciate your time. 

Not quite ready to order? 

  Maybe you just found 23 items you have to have but don't get paid until next week- No problem! Simply click the heart next to each item you covet to create a saved wishlist you can return to anytime. To view your saved items click "wishlist" at the top right of the home page. Please note you must create a free account in order for your wishlist to be saved.

Ordering problems? Contact support via our Contact page on our site with "help with orders" in the subject line. 

 We Utilize multiple partner facilities so our products have less distance to travel. This not only speeds up shipping times but it helps us reduce the CO2 produced when transporting orders.

 Custom made products are more than just enviable fashion. Producing items to order eliminates waste from overproduction. Did you  know that around 85% of all textiles produced in the fashion industry ends up in landfills?! That is a huge contributor to environmental damage. 

By creating to die for fashion one piece at a time we are making the change we seek to see.   

 The direct to garment printing process creates almost zero wastewater and uses less energy and chemicals vs. traditional screen printing. 

 Absolutely!

   We take human rights seriously and never choose the dollar over the wellbeing of a human. All of our products are designed in Portland, Oregon and some are also produced and shipped from there as well. The rest are produced and shipped out via our partner production centers in California, North Carolina, Mexico, Spain, and Latvia. 

 Orphan Riot Designs is a female and Black owned company. Owned and operated solely by Miss Alex Kennedy in Portland, OR.  The production team partners have been vetted carefully for qualities related to product, mission, environmental impact and dedication to human rights. 

 Our primary production partner has pledged to support the Black Lives Matter movement by donating $20,000 to the NAACP -National Association for the Advancement of Colored People.